NIX labs (ABN 78 110 308 432) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including by email, via our websites (nixlabs.com.au & nixie.com.au), from other publicly available sources, from cookies and from third parties. We do not guarantee the security or accuracy of website links or the privacy policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. This includes processing form submissions, managing communication, and automating service tasks.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party at the time or as soon as practicable after we collect it..
Your Personal Information may be disclosed in a number of circumstances including the following:
In order to deliver our services, process payments, and improve your experience, we disclose Personal Information to the following categories of third-party service providers. We ensure that all third-party service providers have appropriate data handling and security measures in place, and only disclose the minimum Personal Information necessary for them to provide their service.
We use the following key service providers, who act on our behalf to facilitate our services:
| Function | Provider(s) | Personal Information Disclosed |
|---|---|---|
| Payment Processing | Stripe | Full name, email, billing/shipping addresses, phone number, encrypted payment details (not stored by NIX labs). |
| Hosting & Website Delivery | Cloudflare, Netlify | IP address, cookies, and other data necessary for website security and content delivery. |
| Form Submission, Automation & Email | Tally, Zapier, Resend, Fastmail | Name, email address, message content, and other form inputs. |
| Analytics, Audit & Logging | PostHog, CrowdStrike | IP address, cookies, timestamped records of actions, and system events. |
By using our services, you acknowledge and agree that your Personal Information is likely to be disclosed to recipients outside of Australia. The third-party providers listed above, and their data centers, are primarily located in the United States and other locations internationally.
Consequently, your Personal Information may be stored, processed, or accessed by employees or contractors located in the United States or other foreign jurisdictions.
We take reasonable steps to ensure that the overseas recipients handle your Personal Information in accordance with the APPs. However, you acknowledge that we will not be accountable under the Privacy Act for any breach of the APPs by the overseas recipient and you may not be able to seek redress under the Privacy Act.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained or the minimum retention period has expired, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You have a right to access the Personal Information we hold about you and to request that we update and/or correct it, subject to certain exceptions allowed by the Privacy Act. If you wish to access your Personal Information, please contact us.
In order to protect your Personal Information we may require identification from you before releasing the requested information.Access and Correction of Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy please email us at support@nixlabs.com.au or use the support form here.
Last updated: October 2025